UC Agriculture and Natural Resources 2023 Administrative and Support Services
Customer Satisfaction Survey
FAQs

What is the UC ANR 2023 Administrative and Support Services Customer Satisfaction survey?

The UC ANR 2023 Customer Satisfaction Survey is a follow-up to the inaugural survey in 2021 that will enable us to assess the effectiveness of our administrative and support services teams and current levels of customer service. Honest and candid survey responses from ANR academics and staff will contribute to our efforts to improve processes and services.

Survey period opens on May 23, 2023.
Reminder emails will be sent out on Tuesday, May 30th, Tuesday, June 6th, and Tuesday, June 13th.
The last day to participate in the survey is Friday, June 16, 2023.

We are utilizing UC San Diego’s Tritonlytics’ survey tool which is the same platform as the ANR@Work survey tool. We have committed to maintaining confidentiality for the UC ANR 2023 Customer Satisfaction Survey by having UC San Diego, a third party, administer the survey. UC San Diego’s Tritonlytics platform provides a streamlined format, the ability to compare results with other campuses, and superior data analytics.

Yes. The Customer Satisfaction Survey is confidential. “Confidential” does not equate to “Anonymous.” Anonymous means there is no way we can know who responded to which survey questions. Confidential means, technically, we are able to identify the respondent. However, this information is not shared with anyone. It remains private. If you have any further questions regarding anonymity, please contact ANRcustomersatsurvey@ucanr.edu

A "customer" is each UC ANR employee stakeholder supporting UC ANR’s mission and success. Academics, program staff, administrative staff, and students are all customers of the services that are provided by ANR administrative and support services units. Your valuable feedback on this survey enables the administrative and support services teams to know if they are achieving their goals. All ANR employees are valuable customers as well as colleagues.

Each unit survey should take approximately 5 minutes to complete. Your progress will be saved so you may complete the survey for different units in multiple sittings. If you choose to complete surveys for all 18 UC ANR units, it should take approximately 1 hour and 30 minutes.

If you are not able to finish the survey all at once, you may return to it at a later time. Click the “Finish Later” button and your responses will be saved from where you left off. Once you hit the “Submit Survey” button, your survey is submitted and you cannot return to make any changes.

UC ANR is committed to continuous customer service improvement. Information from the UC ANR 2023 Customer Satisfaction Survey will be utilized to measure progress related to the results of the 2021 survey and the various units’ action planning and improvement efforts. The 2023 survey will continue to help administrative and support services units identify areas which are performing well, areas requiring additional attention, and ways to enhance processes and services. Each ANR administrative and support services unit will integrate feedback from this survey into their annual customer service goal-setting and planning.